POLICY

Shipping:   We process orders in 2-3 days.  Shipping takes about 2-5 days depending on your location from WI. Shipping is a FLAT rate of $2.60 for USPS standard from this site. Padded envelope (tan) and free gift box.  International orders are not accepted from this site - US ONLY at this TIME.

We accept all returns within a 7 day period from the day you receive it.   We are very strict on this policy as we sell out of beads every day - and could re-sell the bead you may want to return. Please see return address on your packing slip or below.

We do not offer backorders on all items - see specific item for B.O. Notice.  ALL ITEMS SOLD OUT OR out of STOCK when we ship - will be refunded to you. (Unless a backorderd item)  We process refunds only WEEKLY - so they may not show up right away in your account.

From time to time we have special sales - please join our mailing list to receive announcement of them!

ABOUT US

Contact:  italiancharmco@tds.net

Please e-mail us anytime for a prompt response.  We do have the personnel for phone support!  This is how we keep our prices so low! 

Return and Contact Address:

Italian Charm Co

P.O. box 2371

Madison WI 53701

We hope you join our many loyal and REPEAT customers who know value, superior products and FANTASTIC prices are just a click on to this site!